Syllabus for Departmental Competitive Examination for the
post of Post Master Grade-I in Post Offices.
The examination for Postmaster Grade-I will consist
of two papers of 100
questions; 90 minutes duration each. The questions will be on the
pattern of objective type Multiple Choice Question (MCQ).
2.
Syllabus for these two question papers is given as under:
PAPER-1
(i) Customer Services and Grivances
(a) Post Office Guide - Part I
(b) Compendium of Processing and Disposal of Public
Complaints
(c) Knowledge about DOPG, DOARPG and RTI
cases
(d) Consumer Forum/ Post Forum/ Citizen
Charter
(e) Central Civil Services (Classification, Control &
Appeal) Rules
(f) Conduct Rules
(g) General Financial Rules
(ii) Postal Operations
(a) Postal Manual Volume V
(b) Postal Manual Volume VI (Part I, II and
III)
(c) FHB Volume II
(d) POSB Manuals (Volume I, II and III) OR Compilation of
POSB Manual Volume I and II written by Kanwaljit Singh, AD (FS), Department of
Posts
(e) Project Arrow-Blue Book
PAPER –
II.
(a) Knowledge of products and services of Department of
Posts.
(b) Marketing: Principles of marketing assessment of
related products and services.
(c) PLI/ RPLI, Post Office Insurance Fund Rule, outline
knowledge about Insurance Schemes, Mutual Fund and other financial products and
services in the market.
(d) General Awareness and Current Affairs including
general mental ability test covering logical reasoning (verbal and non verbal),
numerical analysis (arithmetic) and basic mathematical equations and statistical
tools like mean, median, mode, graphical representation of data, comprehension
and basic language skills.
(e) General principles of technology.
(f) Basic technology requirement-computer, server,
laptop
(g) Connectivity of computers.
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